Durham (Region of). Social Services Department

Site: Whitby - Rossland Rd E - Regional Headquarters

Service: Family Services

Record Details
Address & Phone Numbers
Office Phone Intake Mon-Fri 9 am-5 pm 905-666-6240
Toll Free Phone Intake 1-866-840-6697 * NIHB Client Line (to find out if eligible) 1-800-640-0642 * Canadian Forces personnel 1-866-522-2122
Address & Map
605 Rossland Rd E
Whitby, ON L1N 6A3
View Google Map
E-mail & web site
Website www.durham.ca
Geographical details
Intersection Garden St and Rossland Rd
Access details
Hours Counselling office hours Mon-Thu 9 am-9 pm, Fri 9 am-5 pm
Eligibility Live and or work in Durham Region * First Nations and Inuit eligible for non-insured health benefits
Application Call intake to make an appointment * Note - requests for counselling for all clients through central intake only  
First Nations and Inuit clients find if eligible NIHB and provide status number or client identification 
Retired or medically released Canadian Forces personnel and their families call 1-866-522-2122 inform staff they would like to receive couselling from Family Services Durham
Languages English ; Interpreting services available
Fees Fees are based on income and family size * counseling fees will be discussed during intake call and if fee is a barrier, it can be discussed with the counselor * Fee assistance available for Internet Child Exploitation (ICE) ; assistance is provided by Ontario Victim Services Secretariat * survivors can apply for coverage up to $1,500.
Physical Access Fully Accessible ; Accessibility needs can be outlined during intake process
Description (Service) Community Counselling, intake, assessment, counselling, referral, groups * short term individual, couple, family and group counselling * job stress, workplace violence, conflict * addiction, substance abuse, anger, anxiety, depression * personal stress, budgeting, self-esteem * conflict resolution, extended family, separation/divorce * communication, abuse/violence, bereavement * child-care, parenting, school problems * balancing work and family life, caring for elderly parents  
Partner Assault Response (PAR) Mandated structured group program for men and women who have been found and/or pled guilty to domestic violence  
Employee Assistance Intake, assessment and referral * counselling for employees and their family members * critical incident counselling and support services * organizational support and wellness seminars for employee groups 
Adult Community Support Services Assessment, information and referral, service coordination and system navigation, case management, advocacy and supportive counseling for adults with a developmental disability 
Member agency of Support Services Network for Male Survivors in Ontario (central region) 
First Nations and Inuit Health Non-Insured Health Benefits Counselling 
Internet Child Exploitation (ICE) counselling for children and youth who are victims of internet sexual exploitation and their immediate family  
Retired or medically released Canadian Forces personnel and their families

Agency Overview

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